Accessibility statement

The Hotel Zeitgeist Vienna (Zeitgeist Hotelbetrieb GmbH) strives to make its website accessible in accordance with the Accessibility Act (BaFG) in its current version and Directive (EU) 2019/882 on the accessibility requirements for products and services.

This accessibility statement applies to the following websites and their subpages:

www.zeitgeist-vienna.com

Status of compliance with requirements

The aforementioned websites are currently undergoing a revision phase with regard to accessibility. Based on an analysis carried out on July 11, 2025, by the internet agency XD Consulting GmbH, the site is currently being gradually adapted to meet legal requirements.

The ongoing measures include, among other things:

Addition of alternative texts (alt texts) for images and graphics
Improvement of color contrasts
Adjusting keyboard navigation
Correction of structural HTML elements
Extension of labels and ARIA labels
Testing for compatibility with screen readers

PDF documents are available for download on the website, but these are not yet accessible. If you need help with inaccessible PDF documents, please contact us at the email address below.

External sources are used to display images and videos on embedded links on social media (Facebook, Instagram, YouTube, Tripadvisor). We have no influence on the content provided by third parties.

Our room booking software is provided by an external provider, Hotelpartner Management AG. This provider also endeavors to comply with accessibility requirements. For this outsourced functional area, responsibility for digital accessibility lies with the provider itself.

The website is continuously updated to achieve the highest possible level of accessibility.

Creation of this statement

This statement was prepared on July 11, 2025, based on an internal assessment and an external analysis by the agency XD Consulting GmbH. The next comprehensive assessment is scheduled for July 2026.

Feedback and contact

If you notice any barriers on our websites—such as problems with usability or missing content—please contact us. We will endeavor to review your comments quickly and remedy any deficiencies.

Contact point for accessibility issues:
Email:

Enforcement procedure

If you do not receive a satisfactory response to your inquiry, you can contact the complaints office for digital accessibility:

Austrian Research Promotion Agency (FFG)
Accessibility Office Austria
https://www.ffg.at/barrierefreiheit

Cookie	Duration	Description
__cf_bm		This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
cookielawinfo-checkbox-advertisement		Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics		This cookie is set by the GDPR cookie consent plugin and records the user's consent to the cookies in the “Analytics” category.
cookielawinfo-checkbox-comfort		Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-necessary		Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Necessary" category.
cookielawinfo-checkbox-others		This cookie is set by the GDPR Cookie Consent plugin and stores the user's consent to cookies in the “Others” category.
CookieLawInfoConsent		CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
cookietest		Used to check whether the user's browser supports cookies.
viewed_cookie_policy		The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data.

Cookie	Duration	Description
__thn_ss		The Hotels Network (Spain) Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_ga		Google Analytics / Google Ireland Limited (Ireland/USA) The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_*		Google Analytics sets this cookie to store and count page views.
_gat_objectObject		Google Analytics / Google Ireland Limited (Ireland) This cookie from Google Analytics is used to throttle the request rate and it expires after one minute
_gat_UA-*		Google Analytics sets this cookie to track user behavior.
_gcl_au		Google Tag Manager / Google Ireland Limited (Ireland) Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid		Google Analytics / Google Ireland Limited (Ireland/USA) Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
FPGSID		This cookie is used to collect statistical data about visitor behavior on the website.
FPID		Google Tag Manager sets this cookie for server-side tagging.
FPLC		Google Tag Manager sets this cookie for tracking between domains.

Cookie	Duration	Description
_fbp		Meta Platforms Inc. (Ireland) This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
_gtmeec		This cookie enables tracking of users via the Facebook Conversion API.
cL_15820		Used to check whether the user's browser supports cookies.
fr		Meta Platforms Inc. (Ireland) Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
incap_ses_869_2454396		The Hotel Network (Spain) Incapsula Distributed-Denial-of-Service attack Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula.
nlbi_2454396		The Hotels Network (Spain) Incapsula DDoS Protection and Web Application Firewall: load-balancing cookie from Hotelsnetwork to ensure that requests by a client are sent to the same origin server.
test_cookie		doubleclick.net/ The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
thn_id		The Hotels Network (Spain) This cookie from Hotelsnetwork is created to identify the users with an unique ID formed by a hexadecimal carriage of characters. This cookie is used to be able to identify the users in their next visit to the hotels websites in the network. This cookie allows to personalize the user experience.
visid_incap_2454396		The Hotels Network (Spain) Incapsula Distributed-Denial-of-Service attack Protection and Web Application Firewall: cookie from Hotelsnetwork for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.

Urban

City

Deluxe(Plus)

Prestige

Loft

Suite

Suite with terrace

Barrier-free

Accessibility statement

Always -15% exclusive discount

Early check-in from 2pm

Late check-out until 1pm

Up to -20% with the Green Rates

Sonnwendgasse 15, 1100 Wien

From the airport by train in 15 minutes

3 subway stations to St. Stephens Cathedral

2 hours from Graz by car

4 hours from Munich by train