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Welcome to the team!

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Front Office Agent (m/f)

We want you … if you are a friendly and positive person and a host with a passion (or would like to learn to be one), then we would be delighted to get to know you!

We are … a creative, environmentally conscious and 100% owner-managed 4-star hotel near Vienna’s main train station with 254 well-planned rooms. In our breakfast restaurant FRANNYS as well as in our restaurant-café bar PERGOLA with inner courtyard garden we serve organic, regional & home-made delicacies. Our third business segment is our seminar & event location MEZZANIN Meetings & Events, newly built in 2020, with six modern rooms for up to 140 people.

As our colleague at the front office …

· you greet our guests with a smile and competently carry out check-in & check-out · you make sure that the guest feels welcome and understood with your authentic friendly manner · you carefully book services and are responsible for the corresponding invoicing in the PMS Protel · you assist guests and colleagues even in stressful situations · you also handle special guest requests professionally and skillfully · ensure our quality standards at the reception · you are responsible for complaint and reclamation management · you profit 20% monthly, as well as additional 5% annual bonus on your sold upsellings

What else you should know

The salary is depending on qualifications and experience from EUR 1.853.- gross monthly on a full-time basis (40 hours per week – 5 days per week) and is subject to the collective agreement for the hotel and restaurant industry.

What we do differently

We are an employer that listens: our greatest strength are our more than 60 employees. We believe: If you like your job, you do it well. That’s why we work every day to become an even better employer. With modern and innovative ideas, we ensure secure jobs and apprenticeships and create an attractive environment with a wide range of career opportunities.

• We are hosts with body and soul. Whether it’s reception, room cleaning or service – together we make sure that our guest feels at home – or even more comfortable.

• From our free e-charging stations in our garage to the photovoltaic system on the roof – for us, sustainability is not just a term, but everyday life. If we can actively do something for a better world, then we do it. Without ifs and buts.

• We want to break new ground. That’s why we rely on our young & dynamic team, who are experts in their respective work fields and deliver new and creative ideas with great attention to detail.

• More flexibility: where possible, we offer a 4-day week or the performance of tasks in the home office

• That pays off. From free employee meals, discounted conditions for you, your friends and family (-20% discount on food and drinks in our local café-bar Pergola), employee events, birthday and christmas gifts, an attractive bonus system to free shirt or blouse cleaning – as our colleague you are guaranteed a number of employee benefits!

At a glance:

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€1853
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40hours
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5-day week

Look forward to:

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Free staff meal
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-20% discount on food and drinks at our restaurant-café-bar Pergola
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Discount on accommodation for friends & family
b3lineicon|b3icon-gift||Gift
Gift vouchers for birthday and Christmas
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Employee get-togethers
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Home Office where possible

Data protection is important to us: For the purpose of receiving and managing the application and thus for the purpose of (possibly) initiating an employment relationship, you can send us your application documents electronically. The legal basis for this data processing is Art. 6 para. 1 lit. b) DSGVO. In the event of a successful application, your personal data will be stored for the duration of your employment relationship. In addition, after its termination, your tax-relevant data will be archived within the framework of the statutory retention periods. In the event of an unsuccessful application, your personal data will be deleted in accordance with data protection law no later than seven months after rejection. We will gladly keep your application documents on file – but only with your express consent. For further information, please refer to our data protection information.