Welcome to the team!

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Front Office Agent (m/f)

We want you … if you are a friendly and positive person and a host with a passion (or would like to learn to be one), then we would be delighted to get to know you!

We are … a creative, environmentally conscious and 100% owner-managed 4-star hotel near Vienna’s main train station with 254 well-planned rooms. In our breakfast restaurant FRANNYS as well as in our restaurant-café bar PERGOLA with inner courtyard garden we serve organic, regional & home-made delicacies. Our third business segment is our seminar & event location MEZZANIN Meetings & Events, newly built in 2020, with six modern rooms for up to 140 people.

As our colleague at the front office …

· you greet our guests with a smile and competently carry out check-in & check-out · you make sure that the guest feels welcome and understood with your authentic friendly manner · you carefully book services and are responsible for the corresponding invoicing in the PMS Protel · you assist guests and colleagues even in stressful situations · you also handle special guest requests professionally and skillfully · ensure our quality standards at the reception · you are responsible for complaint and reclamation management · you profit 20% monthly, as well as additional 5% annual bonus on your sold upsellings

What else you should know

The salary is depending on qualifications and experience from EUR 1.853.- gross monthly on a full-time basis (40 hours per week – 5 days per week) and is subject to the collective agreement for the hotel and restaurant industry.

Jobs Übersicht

What we do differently

• We are an employer that listens: our greatest strength are our more than 60 employees. We believe: If you like your job, you do it well. That’s why we work every day to become an even better employer. With modern and innovative ideas, we ensure secure jobs and apprenticeships and create an attractive environment with a wide range of career opportunities.

• We are hosts with body and soul. Whether it’s reception, room cleaning or service – together we make sure that our guest feels at home – or even more comfortable.

• From our free e-charging stations in our garage to the photovoltaic system on the roof – for us, sustainability is not just a term, but everyday life. If we can actively do something for a better world, then we do it. Without ifs and buts.

• We want to break new ground. That’s why we rely on our young & dynamic team, who are experts in their respective work fields and deliver new and creative ideas with great attention to detail.

• More flexibility: where possible, we offer a 4-day week or the performance of tasks in the home office

• That pays off. From free employee meals, discounted conditions for you, your friends and family (-20% discount on food and drinks in our local café-bar Pergola), employee events, birthday and christmas gifts, an attractive bonus system to free shirt or blouse cleaning – as our colleague you are guaranteed a number of employee benefits!

We are looking forward to your application!

Zeitgeist Vienna
Sonnwendgasse 15, 1100 Vienna
to: Simone Zehethofer

At a glance:

b3lineicon|b3icon-currency-euro||Currency Euro

€1853

b3holidayicon|hl-clock||Clock

40hours

b3lineicon|b3icon-calendar||Calendar

5-day week

Look forward to:

b3lineicon|b3icon-knife-fork||Knife Fork

Free staff meal

b3holidayicon|hl-drink||Drink

-20% discount on food and drinks at our restaurant-café-bar Pergola

b3lineicon|b3icon-house||House

Discount on accommodation for friends & family

b3lineicon|b3icon-gift||Gift

Gift vouchers for birthday and Christmas

b3holidayicon|hl-confetti||Confetti

Employee get-togethers

b3lineicon|b3icon-desk-lamp||Desk Lamp

Home Office where possible

Data protection is important to us: For the purpose of receiving and managing the application and thus for the purpose of (possibly) initiating an employment relationship, you can send us your application documents electronically. The legal basis for this data processing is Art. 6 para. 1 lit. b) DSGVO. In the event of a successful application, your personal data will be stored for the duration of your employment relationship. In addition, after its termination, your tax-relevant data will be archived within the framework of the statutory retention periods. In the event of an unsuccessful application, your personal data will be deleted in accordance with data protection law no later than seven months after rejection. We will gladly keep your application documents on file – but only with your express consent. For further information, please refer to our data protection information.

Cookie	Duration	Description
cL_xxx		Revmac LTD / AVVIO (Irland) cookie consent level
crm		Revmac LTD / AVVIO (Ireland) Encrypted data relating to an avvio CRM session (logged in status, visits, etc)
CSSID		Revmac LTD / AVVIO (Ireland) consumer-side sessionID. Mandatory for the correct functioning of the booking engine

Cookie	Duration	Description
avvio_lisearch		Revmac LTD / AVVIO (Ireland) Plaintext cookie updated with each checkin search. Used to personalise quickbooks and other aspects of the booking engine for returning customers that have previously indicated a preferred date
avvioadmin		Revmac LTD / AVVIO (Ireland) Avvio/1\|0 indicating if you are a user that is browsing the consumer-side after having visited the admin-side (hotel users only - used to allow access to otherwise protected rates without extra authentication)
incap_ses_869_2454396		The Hotel Network (Spain) Incapsula Distributed-Denial-of-Service attack Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula.
nlbi_2454396		The Hotels Network (Spain) Incapsula DDoS Protection and Web Application Firewall: load-balancing cookie from Hotelsnetwork to ensure that requests by a client are sent to the same origin server.
visid_incap_2454396		The Hotels Network (Spain) Incapsula Distributed-Denial-of-Service attack Protection and Web Application Firewall: cookie from Hotelsnetwork for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
wp-wpml_current_language		WPML/ Stores the users current language setting

Cookie	Duration	Description
__thn_ss		The Hotels Network (Spain) Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.
_ga		Google Analytics / Google Ireland Limited (Ireland/USA) The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_objectObject		Google Analytics / Google Ireland Limited (Ireland) This cookie from Google Analytics is used to throttle the request rate and it expires after one minute
_gcl_au		Google Tag Manager / Google Ireland Limited (Ireland) Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid		Google Analytics / Google Ireland Limited (Ireland/USA) Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
avvio_libooked		Revmac LTD / AVVIO (Ireland) Plaintext cookie updated with each booking

Cookie	Duration	Description
_fbp		Meta Platforms Inc. (Ireland) This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
avvio_persp		Revmac LTD / AVVIO (Ireland) Used for Personalisation V2 (recommender engine) tracking to personalise and tailor a guests website / booking engine experience. Only a cookie ID is stored in the cookie which points to a matching record of user activity on the hotels booking engine for personalisation purposes. As a user interacts with the hotel (searches for availability on certain dates, makes booking, etc.) Avvio updates the information it has on that user for that property. This information is then used to personalise the website experience for that user if they return to the website again. Personalisation options include remembering the preferred dates of stay in the event that the user has not yet made a booking, or remembering their name and arrival date if they are a pre-stay customer seeking additional information (e.g. directions, upgrades) on the website. The data contained in avvio_persp and the data associated with that cookieID is not shared with any third parties and is used exclusively for Personalisation.
fr		Meta Platforms Inc. (Ireland) Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
test_cookie		doubleclick.net/ The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
thn_id		The Hotels Network (Spain) This cookie from Hotelsnetwork is created to identify the users with an unique ID formed by a hexadecimal carriage of characters. This cookie is used to be able to identify the users in their next visit to the hotels websites in the network. This cookie allows to personalize the user experience.

Urban

City

Deluxe (Plus)

Prestige

Loft

Suite

Suite with terrace

Barrier-free

Welcome to the team!

Front Office Agent (m/f)

€1853

40hours

5-day week

Free staff meal

-20% discount on food and drinks at our restaurant-café-bar Pergola

Discount on accommodation for friends & family

Gift vouchers for birthday and Christmas

Employee get-togethers

Home Office where possible

Be part of our team!

Always -15% exclusive discount

Early check-in from 2pm

Late check-out until 2pm

-50% on John Harris day passes

-20% with our Green Rates