We want you … if you are a friendly and positive person with a passion for hosting (or if you want to learn from us how to become one), we are looking forward to meeting you!
As our colleague at the reception…
• you greet our guests with a smile and competently perform check-in & check-out
• you ensure with your authentic friendly manner that the guest feels welcome and understood
• you carefully book services and are responsible for appropriate accounting in the PMS Protel
• you design the duty roster in the absence of the Front Office Manager
• you are responsible for the control and filling of the garage cash machine
• you also handle special guest requests professionally and skillfully
• ensure our quality standards at the reception
• you are responsible for complaint and reclamation management
• you are responsible for leading the respective shift
• you support and represent the Front Office Manager in all matters
• you train new colleagues and apprenticesn
• you provide assistance to guests and colleagues even in stressful situations
• you profit 20% monthly, plus additional 5% annual bonus on your sold upsells
What else you should know
Depending on qualifications and experience, the salary is from EUR 2,300 gross per month on a full-time basis (42.5 hours per week – 5-day week) and is subject to the collective agreement for the hotel and catering industry.
